Store Policies

At lvguitars.com and as eBay seller: online_instruments we are commited to providing the highest quality buyer experience! In most cases, items are shipped out in 1-3 business days from the payment date. Items requiring extra services such as guitar assembly and neck scalloping may take a few extra days. Online tracking is available after the items have shipped and will be automatically e-mailed to you. On the rare occasion an item arrives damaged, we will refund, replace, or repair at our discretion. WE OFFER A 100% SATISFACTION GUARANTEE and a 7-day evaluation period on every item we sell! Returns must arrive in "as originally sent" condition, properly packaged with insurance, and a full refund will be issued in the manner you made the payment. Shipping costs are non-refundable and are not included in the refund!

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