What information do we collect?
When you order a product, we may ask you to become a registered user of our site, during which you will be asked for your name, shipping and billing addresses, your e-mail address, and your credit card number or other payment-related information. If you request one of our newsletters or send an inquiry to one of our customer service representatives, we will also store a record of your request along with your e-mail address. In addition, our Web servers track various technical details about your visit, such as you computer's IP address and which pages you visited, however that information does not typically contain any personally identifiable information about you.
How do we use your information?
The information we collect is used to provide the products and services that you have requested or that we think you might have an interest in. It is also used to notify you of problems with your requests, or to update you about changes to our Web site.
Who do we share the information with?
In order to operate this Web site and in order to provide you with the products and services you have requested, we occasionally need to share information with third parties. We may transmit your personal information to service providers who assist us in processing orders, shipping products to you, processing your payment information, sending you e-mails and newsletters. We have agreements with these service providers that they will protect your privacy in accordance with our standard Privacy Statement. Some of those organizations may have their own Privacy Statements which may give you additional protections, so you are encouraged to read those statements when presented to you.
Show a friend
If you choose to use our referral service to email a friend, we will ask you for that email address only. We will automatically send that person a one-time email inviting them to visit https://www.lvguitars.com/. We do not store the email address or any information included and it is only used for the sole purpose of sending this one-time email.
Can I update, or delete my personally identifiable information?
If you are a register user to our site, you can modify your information online by logging in to your account. For book keeping reason, we do retain some of your information regarding to your orders. If you would like to modify those information, please contact us by phone, email or writting to us. These info is available in our contact us page.
What information will be disclosed if required by law?
If order by a competent jurisdiction court, we may provide any and all information we have about you to law enforcement or other government agencies. Any request from law enforcement or other government agencies without an court order, we will evaluate case by case before releasing your information.
What choices do I have?
If you don't want us emailing you with our promotions or news, please let us know by email, phone or mail to us.